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As On 26-Nov-2021 EOD, Market Closed
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  • TCS partners with US-based Heritage Life Insurance Company

    To build a new customer service platform to empower CSRs

    Tata Consultancy Services has partnered with Heritage Life Insurance Company, a US-based provider of insurance and reinsurance services, to transform the customer experience for policy holders in the closed book of business it recently acquired.

    In December 2019, Heritage Life acquired a closed book of life insurance policies as part of its growth strategy. It selected TCS to build a new, resilient, and scalable customer service platform that would deliver a superior customer experience before the Transition Services Agreement (TSA) expiry and ensure continuity of service to the policy holders.

    TCS conducted design thinking workshops with business and IT leaders to examine the entire customer journey, identified information gaps and bottlenecks, and blueprinted a solution that streamlined the processes and data flows to transform the customer experience end-to-end. At the core of the solution is a platform that gives Customer Service Representatives (CSRs) a 360-degree view of the policy holders, equipping them with all the information they need to swiftly respond to service requests and offer personalized services.

    The integrated platform encompasses a cloud-based contact center, workflow management system, document management system and customer communications, to enable a seamless and secure flow of data and work items, for speedy fulfillment of customer service requests. TCS used a low-code/no-code technology platform from Creatio, its Co-innovation Network (COIN™) partner to accelerate the build process.

    The new customer service platform has empowered CSRs, reduced the average service call duration, boosted productivity, and significantly improved customer satisfaction. Further, it serves as a digital foundation that Heritage Life can leverage to integrate newer channels in the future for policy holders.

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Flash News 26-Nov-2021
  •  ( 15:42) Sensex crashes 1,700 pts; The Nifty index manages to close above 17,000  
  •  ( 14:39) Indices hover near intraday low; The Nifty index holds 17,100 level  
  •  ( 12:32) LIC of India picks up minor stake in Aurobindo Pharma on Nov. 24  
  •  ( 12:20) Kirloskar Ferrous to acquire a majority stake in ISMT  
  •  ( 12:07) Shreyas Shipping & Logistics purchases carrier TBC Kailash for $14.60 mil.  
  •  ( 11:50) Indian Metals board OKs 1:1 bonus issue  
  •  ( 11:37) Indices hit intraday low; market breadth remains weak  
  •  ( 11:00) Ramkrishna Forgings bags order worth $1.2 mn in Oil & Gas segment  
  •  ( 10:35) The Nifty index trades below 17,200 level  
  •  ( 10:34) Benchmarks edge lower as COVID-19 fears re-escalate  
  •  ( 10:16) Tarsons Products lists at Rs 700 vs issue price of Rs 662  
  •  ( 10:14) Greenlam Ind board to mull stock split on 13 Dec  
  •  ( 09:32) Domestic indices open lower; The Nifty index trades beneath 17,300 mark  
  •  ( 08:46) Godrej Properties acquires land parcel in Bengaluru's Sarjapur  
  •  ( 08:35) Asian stocks trading lower  
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26 November 2021 00:00
3143.90
(0.01 %)
661.80
(-2.68 %)
3333.95
(-1.66 %)
6803.75
(-4.60 %)
16679.95
(-3.88 %)
737.45
(-3.60 %)
4744.90
(3.32 %)
2742.10
(-4.49 %)
1107.75
(-1.53 %)
1490.10
(-2.24 %)
2334.75
(-0.64 %)
721.95
(-3.86 %)
901.45
(-6.01 %)
1690.45
(-1.86 %)
223.95
(-3.18 %)
1962.95
(-3.54 %)
1777.35
(-3.88 %)
852.90
(-4.27 %)
7170.90
(-5.27 %)
19210.35
(0.11 %)
128.65
(-4.84 %)
201.85
(-1.15 %)
2412.15
(-3.30 %)
470.50
(-4.09 %)
766.35
(-2.03 %)
1112.25
(-5.23 %)
3445.65
(0.00 %)
1520.40
(-2.46 %)
2291.80
(-4.43 %)
7390.65
(-2.88 %)
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