Infosys announced a strategic collaboration with zooplus, a leading European e-commerce company based in Munich, Germany, to enhance its service capability and scalability. The collaboration will establish a state-of-the-art Global Capability Center (GCC) in Hyderabad, India.
zooplus will leverage Infosys Topaz, an AI-first offering using generative AI technologies, that will aim to help the company drive AI innovation and growth transform e-commerce capabilities, and enhance
operational efficiency. The collaboration will also help improve its marketing, e-commerce, and supply chain capabilities. It will support zooplus by enhancing its expertise in product management, technology, quality, design, and engineering; and set up a new order management system.
Infosys was selected for its unique AI-first strategy and its commitment to driving improvements in productivity while achieving cost efficiencies. The GCC will leverage Infosys' data-driven excellence and innovative capabilities to play a pivotal role in transforming zooplus' customer experience, significantly enhancing their technology and value chain capabilities.