Transformation through technology
Dear Shareholders,
The current global environment is marked by macroeconomic uncertainties,
especially with geopolitical volatility and the ongoing trade and tariff-related
developments. Despite these concerns, the Indian economy is expected to maintain its
strong trajectory, with the GDP expected to grow at about 6.5% in FY26. With India poised
to become a $5 trillion economy in the near future, the sustained economic expansion is
poised to drive significant demand for all forms of financial services.
A large and vibrant consumption market, a wave of enabling policy reforms, a
wealth of talent and rapid embrace of new technology are India's inherent strengths that
provide us a robust foundation for this growth.
Fuelled by technological innovation, the financial services sector has undergone a
profound transformation, as digital platforms now effortlessly bridge the gap between
service providers and consumers — both rural and urban — at a fraction of the
cost.
The rise of fintechs underscores the importance of agility and resilience as
fundamental drivers for a sustainable financial services model. Next-generation
technology, especially the evolving world of Artificial Intelligence (AI), will be a key
enabler in ensuring this adaptability and strength.
New branches of AI, such as Agentic AI, which is capable of autonomous action and
decision-making, hold immense potential to define the future of this industry. It can
power hyper-personalised financial advice, automate complex back-office operations and
detect fraud with unparalleled accuracy, driving efficiency as well as enhanced customer
experience.
For India, this technology can be a game-changer, driving greater financial access
with tailored solutions on intuitive digital platforms that are easy to navigate. By
leveraging Agentic AI, we can break down traditional barriers, making financial services
more accessible and affordable to a wider population.
One must also remember that the business of financial services is premised on
trust. So, even as we harness the full potential of technology to make financial services
more experiential and efficient, we must remain mindful of safeguarding customer data and
privacy by making the necessary investments in cybersecurity measures.
At Jio Financial Services, we are committed to leveraging new technology as a
force for good by simplifying financial services and expanding access. By embracing
technology, Jio Financial Services is uniquely positioned to become a premier financial
services enterprise, catering to the evolving aspirations of our customers.
FY25 was a transformative year for your Company, characterised by significant
investments in our core: people, processes, products and technology. In FY26, I am
confident that we will capitalise on this strong foundation to bring intuitive and
innovative products and services to Indians at scale. As we do so, we will maintain an
unequivocal focus on governance and risk management to grow sustainably and responsibly.
I express my sincere gratitude to our shareholders for their continued support and
trust.
Sincerely,
K. V. Kamath
Chairman